Answers & routes calls
Vic answers quickly, handles routine questions, takes messages and routes important calls to the right person.
Your customer front line
Every customer.
Managed.
VelvetVic answers, replies, books, updates and follows up across every channel, so you can manage every customer properly without living on the phone.
Calls
WhatsApp
SMS
Email
Web chat
Bookings
Hi, I’m Vic.
I look after your customers, so you can get on with your business.
☎Call answeredCustomer looked afternow
●WhatsApp repliedConversation handled2m
✉Email answeredInformation sent5m
▦Booking confirmedAdded to diary8m
One front line. Every conversation.
Every customer, handled.
VelvetVic manages customer communication from first contact to follow up, with a consistent, professional and friendly experience.
Keeps conversations organised
WhatsApp, SMS, email and web chat are handled in one place, with your tone, information and business rules.
Books, reschedules & reminds
Vic books appointments, sends confirmations and reminders, manages changes and reduces missed appointments.
Keeps customers on track
Vic follows up, checks information, chases outstanding details and makes sure nothing falls through the cracks.
How it works
Your business. Your rules.
Vic on the front line.
We learn how your business works, what customers ask, what you want booked and what should be passed to a person.
- 1We learn your business
Services, opening hours, FAQs, tone, pricing rules, diary and escalation points.
- 2We connect your channels
Calls, WhatsApp, SMS, email, web enquiries and booking flows.
- 3Vic gets to work
Customers get an immediate, useful response and your team only gets the conversations that need them.
VelvetVic live
Customer
Hi, are you open Saturday, and can I book for 11?
Vic
Yes. Saturday at 11 is available. I can book that for you now.
✓
Booking confirmedSaturday · 11:00
Customer
Perfect, thank you.
Routine handled. Diary updated. No staff interruption needed.
Built for real businesses
Not just one industry.
If customers call, message, enquire or book, VelvetVic can sit on your front line.
⌂
Trades & home servicesCapture jobs while you’re working.
🛍
Retail & online shopsAnswer product and order questions.
♡
Health & wellnessHandle enquiries and appointments.
⌂
Property & lettingsQualify enquiries and arrange viewings.
▣
Professional servicesCapture prospects and book consultations.
♨
Hospitality & leisureHandle questions, bookings and changes.
⌂
Education & trainingRespond to prospective learners quickly.
•••
And many moreBuilt around how your business actually works.
What customers should feel
Like they reached your business, not a machine.
Customers don’t sit waiting for someone to notice them.
Vic is there to move the conversation forward, not merely acknowledge it.
Complex, sensitive or valuable conversations can be handed to your team.
Pricing
Built around the amount of customer conversation you actually need handled.
Small business, growing team or high volume operation, we’ll match the setup and allowance to your real customer traffic rather than force you into the wrong package.
One serviceCalls + messages + bookings + follow up
One setupConfigured around your business
One front lineAvailable when your customers are
Get pricing for your business →
About VelvetVic
Customer service without another desk to staff.
VelvetVic is designed to become the first line between your business and your customers: handling routine enquiries, collecting the right information, booking next steps and escalating the conversations that really need a person.
The aim isn’t to make AI visible. The aim is to make your business easier to reach, easier to deal with and harder to walk away from.
VelvetVic is a Weird Wisdom Ltd business.
Ready when your customers are
Give your customers a front line that never gets distracted.
Tell us about your business and we’ll show you what VelvetVic could handle.